Case study – interpersonal skills in the workplace

During the first week on the job, the intern is preparing for the farmers market by making signage, packing materials, and learning about the produce being sold. At the first market, the intern is asked to help with cash sales, answer questions from customers about the farming practices, and suggest other products (eggs, honey, meat, cheese) can be purchased or meal ideas. The intern would consistently say that they “did not know” in response to questions from customers and eventually, stood back from the table and avoided making eye contact. As more and more customers relied on fewer staff members to answer questions and complete their purchases, a long line of customers grew. Eventually, people walked away from the table to visit other vendors. Some did not return. While this was going on, the intern stood back behind the other staff and started checking their phone. The supervisor asked the intern to take over the cash register. Unsure of all the prices, the intern would ask customers how much certain produce was as they processed their orders and charge them accordingly. At the end of the day, the cash flow did not equal the produce sold. The supervisor had a … Read more

Feedback Session

PART 1 Think about the situation you had to give a feedback to another person relevant to your workplace and position. Write a short article to demonstrate different strategies used to provide a constructive feedback. Once you have identified the situation and completed the article, proceed to the “giving feedback checklist” (Part 2). Complete the checklist following the instructions. Completing this part of the learning forward all the outputs of this exercise to your trainer for assessment and feedback. PART 2 Giving Feedback Checklist Complete the following checklist based on a recent experience of providing feedback to a colleague or peer.  Take time to consider if you would do it differently and what ways you might go about improving the way you give feedback.

Interpersonal communication

“Communicate in a respectful manner – don’t just tell your team members what you want, but explain to them why.”  (Jeffrey Morales) Establishing and managing relationship in the workplace is very important within WBL therefore the representatives of the company responsible for managing and advising WBL trainees must be aware of the importance of Interpersonal communication whilst at the same time capable of utilising these skills when interacting in the workplace with others. Interpersonal communication and communication styles are two elements that are integral parts of the work-based learning, ensuring the effectiveness and success of communication between participants involved in the process and the smooth and successful management and implementation of WBL.   Interpersonal skills (such as being able to effectively communicate) are important because they help employees develop and foster strong working relationships with each other; they contribute to increasing team and organisational productivity, and they create an overall positive work environment. One of the best and most practical ways to learn any skill, including various interpersonal skills, is to learn by doing and actively practicing every day. This is why having the right person responsible for WBL can often be a make or break situation in terms of long-term … Read more